Refund policy

WARRANTY PROCEDURE:


Each product we sell is designed to operate in accordance with the specifications and in the conditions set out in any datasheet relating to each battery model and limits and constraints which are stated in those specifications and conditions for a battery.

In the unlikely event your product fails, between CPP & the claimant, we will arrange a remote assessment to understand the performance issues, faults or failure. In the event this assessment does not reset the battery issue, together we will arrange to return the unit to one of our product warranty assessment stations. Once received in our assessment station we will examine the battery to identify the performance issue & determine if the product is repairable. Should our investigation find, the product can be repaired, it will be repaired at no cost and returned to you. If it is not repairable and the issue was caused by a manufacturer defect in materials and workmanship, we will replace the battery at no cost. In some cases, your warranty claim may require special order parts and it can take up to three months for us to source the necessary parts and components.

CPP is an approved hazmat shipper which is a requirement to ship lithium LiFePO4 batteries. If required, we can assist you to arrange shipping for your battery return to one of our assessment stations.

 

NOT COVERED BY THIS WARRANTY:


The manufacturer is not obligated to warrant the  battery in question, if defects are related to damages caused by and not adhering to “Industry Best Practice”, abuse, neglect, incorrect wiring in the battery system, or from the following:

  • Improper storage, transport handling or installation & operation. 
  • Loose terminal bolts
  • Corroded hardware 
  • Manufacturer codes tampering or removal 
  • Connection with reverse polarity or other inappropriate connections
  • Physical damage including to a battery’s surface coating or enclosure. 
  • Failure to properly install the battery, in addition to keeping the battery properly charged and maintained
  • Use of incorrect charging devices or discharging loads
  • Breakage from collision, fire or freezing (which includes damage from extreme heat or cold, improper storage, water damage).

Use of the product for a purpose or in environmental conditions for which it was not designed or sold into or used outside the specified or normal operating ranges for a battery.

Changes which occur due to climate or other external influences (for example: foreign material contamination, water entry, exposure to extreme heat or cold or to solvents, lightning, connection with reverse polarity or other inappropriate connection, interference from insects and pests and other issues). Use of the product in a more complex system which does not correctly consider battery design, battery specifications, the impact of other elements of that system. Normal wear and tear. Repairs, alterations, or modifications to the product.

CPPs warranty does not cover spent or worn-out batteries or internal tampering. All bolts must be firmly tightened with a torque wrench and not by hand to avoid overheating caused by a loose connection. The warranty does not cover consequential damage or injury, rental, freight, labour, or administrative costs. Warranty replacement or repair will only occur after batteries are returned to one of our assessment stations for assessment and the battery failure is deemed to be a genuine warranty claim.

 

WARRANTY DISCLAIMER:


CPP will not be responsible for any expenses related to installation/removal, electrical system tests, battery charging, loss of time or other expenses which should be considered incidental damages, including all shipping charges associated with any third party, contractors, resellers & agents.

PLEASE NOTE – For all product warranty returns the claiming customer is responsible for all return to base shipping costs. Should the product be identified as a genuine warranty repair or replacement after the assessment, CPP will refund all shipping costs associated with the warranty claim paid by the customer. Should the product be identified operational (good working order) and operating within the products specification limits then a product test and assessment service fee of $100.00 excluding GST plus the return shipping costs will be charge back to the claiming customer. As always, our commitment to excellent customer service is our top priority. Please contact us if you have further questions about our warranty and return policy.